Refund and Returns Policy – Hinata Beauty
Welcome to Hinata Beauty! We aim to provide you with high-quality organic skincare products, including face serums, beauty creams, and face washes. Your satisfaction is our top priority. If you are not completely satisfied with your purchase, please read our refund and return policy below.
Refund & Return Policy
We offer a 3-day return policy starting from the date you receive your order. If your product is defective, damaged, or not as described, you are eligible for a refund or exchange.
Eligibility Criteria
To be eligible for a return, please ensure the following:
- The item must be unused, unopened, and in its original packaging.
- A valid proof of purchase (order receipt) must be provided.
- The return request must be initiated within 3 days of receiving the product.
Non-Refundable Items
- Products that are opened or used.
- Items not in their original condition or missing parts.
- Orders returned after the 3-day window.
How to Initiate a Return?
- Contact Us: Send an email to info.hinatabeauty@gmail.com within 3 days of receiving your order. Provide your order number, product details, and reason for the return.
- Await Confirmation: Our team will respond within 24-48 hours with instructions for the return process.
- Ship the Product: You will need to send the product back to the address provided in our confirmation email. The return shipping cost will be the customer’s responsibility unless the product was damaged or incorrect.
Refund Process
- Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 7 business days to your original payment method.
Exchanges
If you receive a damaged or defective product, we offer an exchange for the same product. Please contact us within 3 days of delivery for assistance.
Late or Missing Refunds
- If you haven’t received your refund yet, first check with your bank or payment provider as processing times may vary.
- If you still have not received your refund after 10 business days, contact us at info.hinatabeauty@gmail.com for further assistance.
Thank you for choosing Hinata Beauty. We are committed to delivering the best products and ensuring your satisfaction with every purchase!