Shipping Policy

 

Thank you for shopping with Hinata Beauty. We aim to deliver your order in a timely and efficient manner.

 

1. Order Processing Time

 

All orders are processed within 3-5 business days, excluding weekends and holidays. Orders placed after 6PM or on weekends will be processed the next business day. You will receive an email notification once your order has been dispatched.

 

2. Shipping Methods and Delivery Times

 

We use M&P as our shipping partner.

 

   
• Standard Shipping: Estimated delivery time: 3-5 business days
   
• Express Shipping: Estimated delivery time: 1-3 business days
 

 

Delivery times may vary depending on the shipping destination. Please note that these are estimates and are not guaranteed.

 

3. FREE SHIPPING

 

Shipping for the standard delivery is free of cost.

 

4. EXPRESS Shipping:

 

For express shipping, a charge of 100 RS will apply.

 

5. Payment Options:

 

We offer online payment via VISA and MASTER CARD and we also have the option for COD (Cash on Delivery).

 

6. International Shipping

 

We do offer international shipping as well.

 

7. Tracking Your Order

 

Once your order is shipped, you will receive a tracking number via email/Whatsapp. You can use this number to track the status of your delivery.

 

8. Delivery Issues

 

While we make every effort to ensure timely delivery, we are not responsible for delays caused by external factors, including but not limited to weather, customs, or third-party carriers. If there are any issues with your delivery, please contact us immediately, and we will assist in resolving the matter.

 

9. Address Accuracy

 

Please ensure that your shipping address is correct and complete. We are not responsible for any delays or issues caused by incorrect or incomplete addresses. If you need to make changes to your shipping address, please contact us as soon as possible.

 

10. Lost or Damaged Items

 

If your order is lost or damaged during transit, please contact our customer service team at salesvdistributor@gmail.com or call +923180583590 within 5-7 days of delivery. We will investigate the issue and offer a resolution, which may include a replacement or refund.

 

Contact Information:

 

Email: salesvdistributor@gmail.com
Phone: +923180583590
Address: Gulberg Green Islamabad