Return Policy

Thank you for shopping with Hinata Beauty. We want you to be completely satisfied with your purchase. Please read our return policy below:

1. Eligibility for Returns

Returns are only accepted for damaged or incorrect items. To be eligible for a return, the item must be unopened and in its original condition with all packaging intact. We do not accept returns for change of mind or used products.

2. How to Initiate a Return

If you receive a damaged or incorrect item, please contact our customer service team at salesvdistributor@gmail.com or call us at +923180583590 within 3 days of receiving your order. Provide your order number, a description of the issue, and any relevant photos. Upon approval, we will guide you through the return process. Return shipping costs may apply.

3. Refunds

Once we receive and inspect the returned item, we will notify you of the refund status. If approved, the refund will be processed to your original payment method within [X] business days. Please allow extra time for the refund to reflect in your account.

4. Exchanges

We do not offer exchanges. If you would like a different product, please return the original item for a refund and place a new order.

5. Damaged or Incorrect Items

If your item is damaged or incorrect, contact us within 3 days of receiving your order. We will either issue a full refund or send the correct item at no extra charge.